Revenue & People Operations Supervisor

Revenue & People Operations Supervisor Position Overview

The Revenue & People Operations Supervisor supports the daily financial and people operations of the location, performing the hands-on work of cash office administration, HQ reporting, accounts payable coordination, and day-to-day people operations tasks across the employee lifecycle. This role may supervise assigned team members, providing task direction and quality checks on their work under the guidance of the General Manager.

The Revenue & People Operations Supervisor operates primarily through direct execution of established processes — cash reconciliation, timekeeping administration, onboarding coordination — escalating discrepancies, policy questions, and non-routine issues to site leadership rather than resolving them independently. Their core responsibility is the accurate, timely, and compliant completion of daily financial and people-operations tasks that keep the location running.

This role performs the daily work of cash office administration and financial reporting, following established HQ processes and escalating variances to the Management team.

• Supervise assigned cashiers, evaluate performance, and coach and document cash handling practices
• Oversee daily cash office operations, ensuring accuracy, security, and timely completion of HQ-required reporting
• Complete required HQ reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand reports
• Administer HQ Accounts Payable software and related transmissions and reports
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments, or arrange emergency shipments
• Meet fiscal deadlines and communicate financial variances to the Management team promptly
• Support payroll and controllable profit tracking within established budget guidelines through scheduling and coverage planning

This role provides day-to-day administrative and facilities support for the location, following established procedures and communicating issues to the appropriate team.

• Maintain storage systems and warehousing procedures to support efficient use of space
• Provide branch administrative support, including phones, word processing, and related office functions
• Document and communicate discrepancies, including employee accountability issues, to the office and Management team
• Communicate routinely with SSA HQ, the Director of Audits and Controls, the Office Team, and the client and site Management Team
• Maintain a clean, safe, and organized work environment, and support SSAfety training and daily operational expectations

This role supports the day-to-day people operations function, executing established onboarding and recruiting processes and escalating exceptions to site leadership.

• Support the on-site employee experience from hire to exit, helping build a welcoming and engaged team culture
• Help execute HQ-led and local employee engagement activities under the direction of leadership
• Serve as the first point of contact for day-to-day