General Sales Manager

Job Summary

Plan, direct, and coordinate the sale of vehicles to customers. Coordinate sales distribution by establishing sales quotas and goals. Establish training programs for sales personnel. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements. Monitor preferences of customers.

• Resolve customer complaints regarding sales.
• Oversee sales managers and salespeople.
• Plan and direct staffing, training, and performance evaluations to develop and control sales programs.
• Confer or consult with department heads to plan or coordinate advertising.
• Confer with potential customers regarding vehicle needs and advise customers on types of equipment to purchase.
• Oversee sales process to insure all viable deals are given thorough consideration.
• Oversee correct disbursement of manufacturer’s rebates including but not limited to special programs.
• Direct, coordinate, and review activities in sales operations.
• Meet with sales managers to plan and implement objectives for achieving volume sales and gross profits.
• Assist in hiring & monitoring the performance of sales managers. Conduct sales training.
• Oversee standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.
• Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.
• Meeting monthly with the general manager to review forecasts and profits for the sales department.
• Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.
• Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
• Auditing all appraisals of trade-in vehicles.
• Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
• Acquire and analyze sales data in order to set correct inventory levels.
• Set and maintain correct inventory levels.

• Medical - 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

• Sales and Marketing
  - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service
  - Knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management
  - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language
  - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Personnel and Human Resources
  - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Speaking
  - Talking to others to convey information effectively.
• Active Listening
  - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness
  - Being aware of others' reactions and understanding why they react as they do.
• Persuasion
  - Persuading others to change their minds or behavior.
• Coordination
  - Adjusting actions in relation to others' actions.
• Critical Thinking
  - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring
  - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Service Orientation
  - Actively looking for ways to help people.

• Oral Comprehension
  - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression
  - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity
  - The ability to speak clearly so others can understand you.
• Written Expression
  - The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity
  - The ability to tell when…