Field Service Technician - Punta Gorda

Job Description

The Field Service Technician II is responsible for the installation, service, preventive maintenance, diagnostic repair, removal, and selling of Kinetico water softeners and drinking water systems for Kinetico’s residential customers.

• Execute all processes and procedures related to product installations, utilizing various software tools and mechanical devices to record data.
• Manage the customer relationship by effectively explaining the installation, repair, or replacement work being performed.
• Provide professional technical service and repair work at customer locations.
• Identify and convert sales opportunities for add‑on products and services.
• Execute all documentation required for the customer, for corporate record and data management.
• Ensure that payment terms have been complied with prior to service work being performed.
• Collaborate with Field Service Technician team on best practices and areas to improve installations and service.
• Maintain a clean and safe work environment, including company vehicle, company tools, and spare parts inventory.

• Reduce number of customer call‑backs.
• Meet upselling sales goals.
• Follow procedures and accurately document results.
• Produce high quality of work and customer service.

• Exercise judgment based on previous experience, practices, and precedents to identify and solve problems.

• Frequent standing, walking, bending, and reaching.
• Frequent lifting of up to 50 pounds and maneuvering up to 100 pounds with a dolly.
• Occasional lifting up to 125 pounds.
• Ability to use hand tools and work with small parts.

• High School Diploma or equivalent required.
• At least 1 year of technician experience or relative experience required.
• Completion of Residential Pro and Residential Master academies.
• Valid driver’s license and a clean driving record.
• Plumbing experience and skills (soldering); plumbing certification a plus.
• Ability to work in a fast‑paced environment and show initiative.
• Strong work ethic, self‑motivated, action and goal oriented.
• Proven “customer‑centric” focus and approach with the ability to establish and change priorities as required.
• Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow‑up and follow‑through of all company processes and procedures.
• Professional image, outstanding customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
• Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short‑Term and Long‑Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time‑off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status, with respect to employment opportunities.

We verify the identity and employment authorization of individuals hired for employment in the United States.