Assistant Reservation Manager

Description
The incumbent of this position is responsible for the efficient functioning of the Reservations department

Assistant Reservations Manager
Department
Revenue & Reservations

Employment Type

Full Time

Location
Italy - Venice

Description
The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

Ensuring that all incoming enquiries are handled within a maximum of 24 hours

Working with the revenue director to update the PMS codes and setup when necessary

Assisting the sales and events managers in effectively dealing with all commission and accounts queries

Ensuring all necessary billing instructions are applied to reservations

Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments

Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner

Identifying and assisting with the training needs of team members

Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS

Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge And Expertise

Deep knowledge of Opera PMS

At least 2 years of previous experience in the hospitality business (luxury field is preferred)

Excellent proficiency in Italian and English language, both written and spoken.

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