Call Center Representative I​/II​/III – Bilingual

Medical Office Assistant I/II/III

The Agency:
Ambulatory Care is a network of primary and specialty care clinics located throughout Ventura County. In support of the mission of the Ventura County Health Care Agency, a dedicated team of physicians, nurses, and health care professionals is committed to delivering high-quality, patient-centered outpatient care ranging from preventive and routine services to laboratory testing and treatment for complex chronic conditions, with the goal of promoting healthy people and healthy communities throughout Ventura County.

The Position:
Under direct supervision (Call Center Representative I), general supervision (Call Center Representative II), or direction (Call Center Representative III) the incumbent performs a variety of customer service and clerical duties in support of a health or medical care delivery office or program. Support activities may include assisting the public, records maintenance, document production and/or case management/processing.

Payroll

Title:

Medical Office Assistant I/II/III

Distinguishing Characteristics:

Medical Office Assistant I:
This is the entry level classification in this job series. Incumbents perform routine clerical and/or manual tasks with simple, clear cut instructions involving no more than a few steps per task and possess some program knowledge (i.e., medical terminology and medical office operations).

Medical Office Assistant II:
This is the journey level classification in this job series. Incumbents perform a variety of clerical duties according to established criteria and prescribed procedures. Some independent judgement is required in choosing among alternative courses of action in mostly standardized operations or routine situations.

Medical Office Assistant III:
This is the advanced journey level classification in the series. Incumbents perform clerical duties requiring application of specialized program knowledge of ongoing operations and services, support duties requiring interpretation of rules and regulations, and assessment of individual circumstances to determine appropriate course(s) of action.

Approximate Salaries

Medical Office Assistant I: $23.00 – $30.50/hour

Medical Office Assistant II: $24.03 – $33.60/hour

Medical Office Assistant III: $25.80 – $36.09/hour

Department/Agency:
Health Care Agency – Ambulatory Care - Call Center Veteran's Points:
Medical Office Assistant I and II are trainee/entry level classifications, and Veteran's Points may apply to eligible applicants. Documentation of military service must be submitted prior to close of recruitment in order to receive points.

Medical Office Assistant (all levels) are represented by the Services Employees International Union (SEIU) and are eligible for overtime compensation. The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for these positions only. There are six (six) Regular Full-Time vacancies.

Note:

If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.

Tentative Schedule

Opening Date: 6/4/2026

Closing Date: 7/10/2026 at 5:00 p.m.

(Previously: Continuous Previously: 6/18/2026)

Examples Of Duties

Duties may include but are not limited to the following:

• Greets patients on the phone; determines how incoming calls should be routed; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments; obtains factual information to create or update files and charts; assures federal and state confidentiality measures are followed; (MOA II: refers clients/patients to appropriate resources);
• Compiles routine reports, records, and charts by extracting and/or tabulating information from a variety of sources such as files, reports, notes, logs, correspondence, and/or verbal instruction; (MOA II/III: identifies variations in data);
• Reviews…