Lead CSR
Job in
Ventura, Ventura County, California, 93003, USA
Listed on 2026-07-19
Listing for:
Staffmark
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Provide daily leadership and workflow coordination for the Customer Service team;
Serve as the primary escalation point for customer service issues and order discrepancies;
Monitor team productivity, service levels, and key performance indicators;
Oversee order entry accuracy, fulfillment coordination, and key account communication;
Lead administration and improvement of EDI platforms and customer portals
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