Experienced Veterinary Receptionist ​/ Client Service Representative

Job Summary

Ohana Pet Hospital is seeking an outgoing Veterinary Receptionist /
Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. This is a flexible, full-time or part-time position, with a 5/8 or 4/10 schedule and availability needed Monday-Saturday.

Saturday required.

• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle multi-line phone system and support in-person clients.
• Process transactions and maintain accurate financial records.
• Provide clients with essential information about services and support during routine and emotionally sensitive situations.

• Compensation: $20-23 per hour, for each hour worked.
• Bonus package: $500 for those with 3+ years of consecutive, current veterinary experience.
• Health package:
  Medical, dental, and vision insurance.
• Life insurance and disability.
• Employee Assistance Program.
• 401(k) options.
• Paid time off in accordance with site policy and applicable law.
• Personal pet discount.

• 1+ years of veterinary receptionist / veterinary front desk experience required.
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients.
  • Experience with veterinary practice management software preferred.
  • Exceptional verbal and written communication skills.
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations.
  • Strong organizational and time management skills.
  • Experience scheduling appointments and coordinating calendars preferred.
  • Ability to accurately process payments and maintain financial records.
  • Positive attitude and willingness to collaborate with a team.
  • Ability to remain calm, professional and solution-oriented during busy periods.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state or local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.