Utilities Service Leadworker

Pay & Benefits

$32.58 - $39.60 Hourly (DOQ)

• Medical Insurance (HMO, PPO options)
• City Paid Dental and Vision Insurance
• Life Insurance
• Vacation & Holiday Compensation
• Deferred Compensation
• CalPERS Retirement
• Wellness Program (access to gym facility and fitness classes)
• Tuition Reimbursement & Bilingual Pay

Ventura Water is hiring a Utilities Service Lead worker to lead meter reading, meter maintenance, customer service, and water conservation activities that support the delivery of reliable utility services to our community. This position plays a critical role in ensuring customers receive accurate utility services while supporting Ventura Water's commitment to conservation, innovation, and exceptional customer service.

As a working lead, you’ll provide day-to-day direction, training, and technical guidance while remaining actively involved in field and customer service operations. This is an excellent opportunity for someone who enjoys coordinating daily operations, leading staff, solving customer concerns, and serving as a key liaison between field operations, customers, and internal City departments.

Incumbent may be required to work stand-by on rotational basis and report to work on a callback basis as needed within a designated time frame. Standby assignment is at the discretion of the Division Head.

• Lead, schedule, and coordinate the daily work of Utilities Service Representatives engaged in customer service, meter reading, and meter maintenance activities.
• Coordinate utility service installations, meter requirements, connection fees, and customer account information with internal City departments.
• Monitor meter reading operations and help ensure accurate customer billing through the use of Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies.
• Conduct customer water usage audits, investigate consumption concerns, and provide recommendations to improve water efficiency.
• Assist with implementing water conservation initiatives, public outreach efforts, and customer education programs.
• Maintain records, prepare reports, and support the development of efficient work processes and operational improvements.
• Assist with the City's Cross Connection Program and the purchase of equipment and supplies.
• Participate in employee evaluations, goal setting, and continuous improvement initiatives.
• Build positive working relationships with customers, contractors, and City staff while delivering responsive and professional customer service.

• Has experience in utility customer service, meter reading, meter maintenance, utility billing, water conservation, or related utility operations.
• Demonstrates the ability to provide day-to-day leadership, training, and technical guidance while fostering a collaborative team environment.
• Effectively investigates customer concerns and explains technical information in a professional and customer-friendly manner.
• Possesses strong organizational skills and maintains accurate records and reports.
• Builds productive working relationships across departments and with members of the public.
• Identifies opportunities to improve processes and enhance customer service.
• Exercises sound judgment, initiative, and professionalism while working independently and as part of a team.
• Is committed to safety, quality service, and continuous improvement

Ventura Water provides drinking water to more than 109,000 people through approximately 32,000 water service connections. This complex water system has more than 391 miles of pipeline, 3 water treatment plants, 23 pump stations and 31 reservoirs. Our community relies on three 100% local water sources - the Ventura River, Lake Casitas, and local groundwater wells, as well as, providing reclaimed water from the Ventura Water Reclamation Facility to two municipal golf courses, the Ventura Marina area, and private customers for landscape irrigation.

We maintain a full-service laboratory and monitor our water quality daily.

For more information about Ventura Water, visit

For additional information on the duties…