Payment Services Specialist

Payment Services Specialist (Administrative)

At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we'd love to hear from you!

The Payment Services team works in collaboration with the retail teams to research and resolve member inquiries. This role is responsible for processing, reviewing, and resolving payment transactions while ensuring compliance.

8AM to 5PM (Mon
-Wed), 8AM-6PM (Th-F), and 8:30AM to 2:30PM (Sat) on rotation or as needed. This position is fully on site and will require daily travel to Ventura, CA.

• ACHWires processing
• Draft/Item processing
• Digital products support

Review and process exceptions, returns, and adjustments for ACH, drafts, RDC, and Bill Pay. Including escalation to management and/or Compliance team for further review when necessary. Receive and resolve incoming calls from members and branch staff. Deliver solutions to members with empathy in an expedient manner, explaining products and services, accurately completing required processes/documentation. Perform teller transactions in accordance with training and documented procedures.

Process loan payoffs and send appropriate documents to Consumer Loan Servicing department. Performs standard member service clerical duties in the areas of balancing daily activity, researching differences, and ensuring adjustments are made in a timely manner. Performs quality control on various tasks within the assigned tasks of the department. Act as backup for other colleagues within the Payment Services team as necessary.

• Requires 3 years of financial services experience, preferably in a Payment Services and/or back-office support role.
• Must be proficient in back-office operations including ACH/EFT/Item & Card Processing.
• Must be proficient in computer systems (Microsoft Office) and comfortable working with multiple systems and resources at once.

• Previous Credit Union experience.
• Working knowledge of these systems Genesys Cloud, Symitar/Episys, and Centrix DTS.
• A dedication to service, working with organizations that seek to improve the lives of people in your community.

VCCU is an Equal Pay Champion, and we offer a competitive total rewards package!

• Paid Volunteer Time
• Paid Time Off, including Sick/Vacation/Holidays
• Medical/Dental/Vision/Supplemental Benefits
• 401k Employer Match & Safe Harbor Contribution
• Company Sponsored Life & LTD Insurance
• Education Reimbursement
• VCCU Membership and Rate Discounts

We are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities.

We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve.