Systems Analyst III

Compensation

Salary Range: $49.63 - $74.79 per hour

As a Senior Member of the Information System team, this position provides leadership, experience, knowledge and expertise towards the implementation of new applications and the support and optimizations of existing applications.

• Manages small- to medium-sized projects as directed by Information Systems management.
• Participates as a lead or primary support analyst for Information Systems projects. Responsible for the completion and coordination of related tasks.
• Demonstrates sound judgment, critical thinking, and collaborative relationship-building skills.
• Assists the manager with supervisory-related tasks as directed. Functions as a resource for Level I and Level II analysts.
• Acts independently and/or within a team environment to achieve project, department, or organizational objectives while remaining open to management and end-user input.
• Leads and/or participates in various interdepartmental work groups or committees as an application subject matter expert.
• Provides operational support for applications, including troubleshooting, maintenance, training, and vendor interaction.
• Impartially analyzes new and/or potential software enhancements, identifying present and future business needs.
• Works with end-users to ensure modifications are appropriate and consistent with Information Systems standards.
• Provides clear and concise training and documentation on applications and operational processes.
• Meets with internal and external end-users, ensuring documentation is clear and understood.
• Analyzes, identifies, evaluates, and documents end-user needs.
• Assesses current applications to determine whether system requirements, regulatory requirements, and daily operational requirements are met.
• Analyzes current processes and programs for enhancements to improve data integrity, workflow efficiency, and end-user satisfaction.
• Assists end-users in satisfying both ad hoc and ongoing information needs. Demonstrates a detailed level of knowledge of applications relating to assigned business areas.
• Responsible for timely and accurate problem resolution.
• Utilizes standard documentation and the help desk system as daily tools.
• Escalates problems to appropriate resources (e.g., colleagues, vendors, and/or Information Systems management) when required to ensure timely resolution.
• Advises and consults with end-users on the functional capabilities of various Community Memorial Healthcare applications to enhance productivity and support essential job functions.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Maintains awareness of current technologies, including other related areas of information services.
• Assists in the development and implementation of departmental policies and procedures.
• Performs other duties as assigned.

• Five (5) years Health Information Technology experience
• Experience in an analyst role providing application support, debugging, clinical or business workflows, and problem solving, and standard project management tools
• Three (3) years of experience leading teams and managing small to medium sized projects
• Two (2) years of experience managing vendor relationships
• Two (2) years of experience in workflow analysis, including the use of modeling software (e.g., Visio).
• Proficient in two (2) or more areas of core clinical or business information systems

• Bachelor's Degree
• Previous experience supporting pharmacy systems
• Experience with Service Now, and Citrix
• Project Management Certification (PMP)
• Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)
• Fluency with Microsoft Office 365
• Clinical experience/license/certification

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee…