Customer Service (Ventura California USA)

Overview

CSDS is a leading technology solutions provider serving architects, engineers, contractors, land surveyors, utility professionals, and GIS organizations throughout California. We deliver innovative solutions including GPS, laser, optical, scanning, mapping, 3D reality capture, underground utility locating, and large-format printing technologies that help customers improve productivity, accuracy, and profitability. As an authorized distribution partner for Trimble, Spectra Precision, Radiodetection, HP, and other manufacturers, CSDS provides a complete portfolio of equipment sales, rentals, training, technical support, and professional services.

CSDS is seeking a highly motivated Customer Service Representative / Inside Sales Associate to join our Ventura team. This role focuses on building customer relationships, identifying sales opportunities, and helping customers find solutions to their business challenges. You will be the primary point of contact for customers while supporting branch sales growth through outbound prospecting, lead qualification, account development, and product promotion.

The ideal candidate is customer-focused, sales-oriented, and energized by working in a fast-paced environment where exceptional service leads to increased customer loyalty and revenue growth.

In This Role, You Will...

• Customer Service & Relationship Management
• Deliver an exceptional customer experience across all customer interactions.
• Respond to customer inquiries via phone, email, e-commerce, and walk-in traffic.
• Build strong relationships with existing customers and become a trusted resource for their equipment and technology needs.
• Resolve customer concerns efficiently while maintaining high levels of customer satisfaction.

• Sales & Business Development
• Identify opportunities to grow existing accounts through cross-selling and upselling products, services, rentals, training, and support programs.
• Support branch revenue goals by promoting new products, special programs, and manufacturer promotions.
• Conduct outbound sales calls to existing and prospective customers.
• Follow up on quotes, leads, open opportunities, and inactive accounts.
• Qualify inbound leads and coordinate opportunities with outside sales representatives.
• Assist with onboarding new customers and expanding customer relationships.
• Maintain consistent contact with customers to identify upcoming projects and equipment needs.

• Product & Solution Consulting
• Advise customers on equipment selection, applications, software solutions, and accessories.
• Recommend alternative products or solutions that better meet customer requirements.
• Stay informed on industry trends, technologies, and CSDS product offerings.
• Assist customers in understanding the business value of our solutions.

• Administrative & Branch Support
• Process sales orders, quotations, rental requests, and customer transactions.
• Maintain accurate customer and opportunity records within our CRM.
• Support branch operations through data entry, reporting, and administrative activities.
• Work collaboratively with sales, service, rental, and training teams to drive customer success.

• Qualifications
• 1+ years of customer service, inside sales, sales support, or account management experience.
• Strong communication and relationship-building skills.
• Proven ability to identify customer needs and recommend solutions.
• Excellent phone presence and customer engagement skills.
• Highly organized with strong follow-up and time management abilities.
• Self-motivated and capable of working independently.
• Comfortable working toward sales goals and performance metrics.
• Experience using Microsoft Office applications.
• CRM experience (Salesforce, Hub Spot, Dynamics, etc.) is an asset.
• Construction, surveying, utility, engineering, GIS, or technology industry experience is a plus.
• Bachelor s degree or equivalent work experience preferred but not required.

• What Success Looks Like
• Consistently delivers an outstanding customer experience.
• Generates new sales opportunities through proactive customer engagement.
• Increases revenue within existing accounts through cross-selling and upselling.
• Maintains high quote conversion and customer retention rates.
• Collaborates effectively with outside sales representatives to grow branch revenue.
• Contributes to achieving branch sales and profitability targets.

The right candidate will be offered:

• Competitive base salary starting at $25.00/hour
• Sales commission opportunity of up to $15,000 annually
• Opportunity to purchase shares in a successful private company
• Vacation, sick time, and holiday pay
• Company-paid medical and dental insurance (less $25 employee contribution)
• Ongoing professional development and manufacturer-certified training
• Book Club Program (we purchase books that support your professional growth)
• Company-provided phone, computer, and demonstration tools
• Career growth opportunities within sales, business development, and leadership

And much more!