Shelter Specialist Overnight

Status:
Full-Time, Non-Exempt | Payrate: $21.50/hour |

Schedule:

Monday
- Wednesday, Saturday
- Sunday 11 pm - 7 am ;
Off:
Thursday and Friday

Job Summary:

The Shelter Specialist, Overnight, is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.

Essential Duties and Responsibilities:

Logistics and Safety Goal:
Maintain the safety and serenity of residents, protecting against external and internal disruptions

Provide an active staff presence during assigned overnight shifts

Assist with general cleanliness and safety of the facility, including emptying trash cans, cleaning up spills, and general groundskeeping

Perform nightly deep cleans across the site to ensure the overall health of the facility

Resolve any conflicts and file incident reports when necessary

Provide necessary emergency support and follow emergency procedures

Conduct safety and wellness checks

Communicate potential concerns with security staff to ensure staff and guest safety[If program utilizes fleet vehicles] Provide late-night transportation services

Program Support Goal:
Assist Program Manager with program functions and activities

Encourage and discuss progress toward housing with shelter guests

Provide general support for guests

Observe and report concerns, violations, and general events in daily staff logs Provide late-night meals and organize early-morning food distribution

Requirements:

Experience Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

Ensure a client-focused, trauma-informed, and housing-focused shelter approach

Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others

Dependability, responsibility, and the ability to communicate effectively and respectfully

Fluency in Spanish is of significant valueA valid California driver’s license and proof of auto insurance are required

Physical Requirements Ability to lift up to 50 pounds

Prolonged periods of standing and the ability to work in a fast-paced environment

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.
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