Plumbing Technician

Do you enjoy being there to help people when they are in need? Do you take pride in solving critical technical issues when someone may feel panicked? Are you excited by structured career development opportunities in a uniquely large and rapidly growing company in the plumbing and drain cleaning service industry?

We are looking for a Plumbing Technician who will have the opportunity to diagnose plumbing problems, determine the best course of action for repair, write estimates, and perform the necessary repairs/installations.

This position will report to the Branch Manager and collaborate with Project Supervisors and Lead Plumbers for continuous training and guidance on complex projects to ensure that plumbing systems are integrated correctly into the overall housing structure.

Success in this role comes from a customer service mindset and effective communication skills that instill confidence in our customers that align with the reputation of the Roto-Rooter brand. Are you ready to join an industry icon that is rapidly growing and abundant with opportunities for growth and job portability? If so, keep reading.

Are you:

TECHNICALLY ASTUTE WITH EXCELLENT COMMUNICATION SKILLS. You possess the ability to communicate and listen effectively with customers and colleagues with the knowledge and skills needed to troubleshoot problems, develop solutions, and complete work in a safe and effective manner. You are able to follow directions and carry out the actions delegated.

SELF-DISCIPLINED, TRUSTWORTHY, AND RELIABLE. You work independently without constant oversight or guidance from superiors and take responsibility for one's work and its quality. Has a strong work ethic and is consistent in their focus and follow through. You display humility and respect for a customer's home and understand the level of trust needed for a customer to feel that they are being taken care of.

PROFESSIONAL IN ATTITUDE AND APPEARANCE. You project a polished and positive image to customers and colleagues at the highest level of professionalism. Present yourself in a manner consistent with the company's image and values.

ESSENTIAL DUTIES MAY INCLUDE:

Within the first 30 days and ongoing:

Takes the time to familiarize themselves with Roto Co, LLC and Roto-Rooter's service history. Learns the core services and how Roto Co, LLC differentiates itself from competitors.

Shows a basic understanding and knowledge of plumbing, drains, and water cleanup 101 level and has become familiar with the services that Roto Co, LLC provides and the current prices.

By 30 days, is assigned a Roto Co, LLC company van and adheres to the maintenance protocols and driving requirements set forth during the plumbing technician training.

3 months and ongoing:

Demonstrates an ability to effectively diagnose customer issues without customer complaints and keeps a clean customer service history.

Meets the goals set by the Branch Manager for impeccable customer service ratings and a close rating of 70% or higher.

Independently creates estimates at job sites and communicates questions to the Project supervisor before presenting them to the customer.

6 months and ongoing:

Resolves issues for 90% of closed jobs the same day as dispatch and communicates with the Project Supervisor in the event that extra time is needed.

Maintains a clean driving record and keeps the vehicle up to date for scheduled maintenance. Scheduled maintenance is performed within 48 hours of notification to do so.

Attends quarterly meetings with the Branch Manager to discuss promotion and the requirements to move into the next level of a plumbing technician. Comfortable with more complex plumbing issues, consistently high customer ratings, and able to hit over 75% close rate on jobs.

12 months and ongoing:

Shows updated knowledge of pricing in Service Titan (as it frequently changes) to create estimates for customers for plumbing, drains, and water cleanup services and repairs.

Shows a strong ability to independently and accurately diagnose and close high-cost jobs within the parameters of their level of Plumbing technician role.

Meets with the Branch Manager to identify an Apprentice or newly hired Plumbing Technician to partner with and develop through training and coaching.

EDUCATION, SKILLS,

EXPERIENCE:

1+ year experience in the service and repair industry highly preferred, drain cleaning experience (jetter tool, water heaters, toilets pumps) preferred

Experience with field service management software, Service Titan preferred

Valid California driver's license and clean driving record a must

Able to pass a criminal background check and drug screen required

Ability to work weekends and (1) on-call night shift per week required

Able to lift up to 60lbs a must

WHO WE ARE:

With nearly 50 years of providing dependable and best-in-class residential plumbing services, Roto Co, LLC is an industry icon. With nearly $100 million in sales Roto Co, Inc has a rapidly growing service area that currently spans from North San Diego County to…