ON-SITE - Customer Service Administrator

ON-SITE - Customer Service Administrator - $26/HR (BH-72002)

Location:

Richmond, United States

A building and construction company is looking for a Customer Service Coordinator in Richmond, VT, to join their team. This role is essential in providing exceptional service to customers who have purchased or rented equipment.

THIS IS AN 100% ON-SITE POSITION AND NOT REMOTE!

Must have experience with Microsoft Office, answering inbound calls, and scheduling.

Shift: M-F 7:00am-4:00pm

Pay Rate: $26/hr

Responsibilities:

• Serve as a primary point of contact for incoming service calls, requests, and service-related inquiries.
• Assist with coordinating and scheduling work for field service technicians, supporting efficient routing and customer communication.
• Confirm scheduling details with customers and provide status updates as needed.
• Open, update, and close work orders and invoices accurately and in a timely manner.
• Order parts required for field service and shop repairs.

Qualifications:

• High school diploma or GED required; college or technical coursework preferred.
• 2+ years of experience within a professional customer service administator role
• Strong computer skills, including Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with high attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced service environment.