Admissions Scheduler

Location: Bradford

The Admissions Scheduler is responsible for coordinating and scheduling inpatient admissions for a substance use treatment program. This role serves as the primary point of contact for referrals, working closely with internal clinical teams, community providers, and correctional facilities to ensure timely, smooth transitions into care. The position requires strong organization, attention to detail, and the ability to manage high volumes while maintaining professionalism, accuracy, and a patient-centered approach.

Key Responsibilities Coordinate and schedule patient admissions for inpatient substance use treatment services

Serve as a primary point of contact for incoming referrals, providing clear communication and guidance throughout the admissions process

Collaborate with clinical staff, case managers, and external partners to ensure seamless patient transitions into care

Work closely with community providers to coordinate Methadone and Medication-Assisted Treatment (MAT) services prior to admission

Communicate and coordinate with correctional facilities to arrange continuation of care and treatment planning for incarcerated individuals

Maintain accurate and up-to-date scheduling records and patient information using Excel and internal systems

Manage multiple priorities in a fast-paced environment while meeting deadlines and maintaining attention to detail

Demonstrate excellent phone etiquette, professionalism, and empathy when speaking with patients, families, and referral sources

Ensure all admissions documentation and scheduling details are completed accurately and in compliance with regulatory standards

Education

High school diploma or equivalent required; associate or bachelor’s degree preferred

Experience

Prior experience in healthcare scheduling, behavioral health, or substance use treatment strongly preferred

Proficiency in Microsoft Excel and general computer systems

Strong organizational skills with exceptional attention to detail

Ability to work effectively in a fast-paced, high-pressure environment

Excellent verbal communication skills and professional phone etiquette

Demonstrated ability to collaborate with multidisciplinary teams and external agencies

Knowledge of addiction treatment services and Medication-Assisted Treatment (MAT) is a plus Skills & Competencies Strong multitasking and time management abilities

High level of motivation and accountability

Compassionate, patient-centered approach

Problem-solving mindset with the ability to adapt to changing priorities

Ability to handle confidential information with discretion and professionalism
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