Client Executive VP

ABOUT US

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits while delivering exceptional service and value. We are committed to helping organizations successfully design, administer, and optimize their employee benefits programs through innovative technology, deep expertise, and strong client partnerships.

The Client Executive is responsible for building, fostering, and maintaining strong relationships with executive‑level client and partner contacts. This role serves as a strategic advisor and trusted partner to clients, ensuring their benefits programs are executed successfully while maximizing the value delivered through bswift solutions. The Client Executive works cross‑functionally with Client Services, Data Analytics, Sales, and other internal teams to deliver exceptional service, drive client satisfaction, and identify opportunities for growth.

Success in this role is measured through quarterly Net Promoter Score (NPS) results, client retention, and expansion, supporting bswift’s position as the preeminent benefits administration organization in the industry.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Develop and maintain strong relationships with executive‑level client contacts, serving as the primary point of contact for a portfolio of approximately 10–15 bswift clients.
• Regularly engage with clients to understand their strategic business objectives, challenges, and evolving employee benefits needs.
• Partner with Client Services and other internal departments to proactively address concerns, resolve issues, and ensure consistent client satisfaction and loyalty.
• Actively identify opportunities for clients to adopt additional bswift products and services, adding measurable value to their employee benefits programs.
• Lead contract renewal efforts for assigned clients, ensuring bswift is well‑positioned for successful renewals with a minimum 12–18 month runway.
• Monitor and analyze key performance indicators, including client satisfaction, retention, and revenue growth.

• Provide expert guidance on benefits program design in coordination with bswift system configuration and implementation teams.
• Advise clients on benefits compliance, regulatory considerations, and industry trends.
• Leverage benchmarking and analytics, in partnership with internal Data Analytics, to position new products and services and support strategic client decisions.
• Offer insights on best practices to help clients remain competitive in their benefits offerings.

• Build and participate in regular client and internal executive report‑outs, including Stewardship Meetings and Quarterly Business Reviews.
• Clearly communicate the value delivered through bswift services using data‑driven insights and performance metrics.
• Collaborate with Sales to support expansion opportunities and the pursuit of new clients when appropriate.

• Serve as a client advocate internally, representing client feedback and priorities across bswift teams.
• Lead the resolution of client escalations or conflicts in a diplomatic, professional, and effective manner, leveraging appropriate internal resources.

• Bachelor’s degree in Business, Human Resources, or a related field, or an equivalent combination of education and experience.
• 15+ years of client management experience with a demonstrated record of success.
• Proven experience managing executive‑level client relationships within the employee benefits domain.
• Strong experience driving adoption of new products and services in a growth‑oriented environment.
• In‑depth knowledge of employee benefits programs, regulations, and industry trends.

• Exceptional communication, negotiation, and presentation skills, with the ability to engage executive audiences.
• S…