Program Manager

Overview

Mack is a leading contract manufacturer, building medical equipment including blood analyzers, centrifuges, photopheresis devices, orthopedic and ophthalmology surgical tools, and other cutting‑edge medical devices.

• Support new business development.
• Provide support to outside sales to assist with new business development.
• Collect information and support preparation of proposal for new business development.
• Coordinate new program planning and launch preparations.
• Establish working relationships and lead project team members.
• Establish working relationships with customer service representatives.
• Confirm or define scope of work.
• Review customer‑supplied program materials, draft program plan, and pre‑production schedule.
• Ensure services performed meet applicable regulatory requirements.
• Maintain financial tracking and cost management for each program and follow phase‑gate process.
• Ensure Process Flow Diagrams, FMEA and Control Plan are completed as required.
• Schedule and lead program team meetings, review program plan, and coordinate launch team activities.
• Maintain current project activity trackers and publish them.
• Keep project on schedule, under budget, and report any bottlenecks.
• Manage all communication with customer on project status reporting.
• Confirm and manage documentation to be complete and controlled (bill of materials, drawings, electronic files, specifications, purchase orders).
• Ensure customer purchase orders are received, accurate, invoiced and paid (tooling, capital equipment and NRE/Design services).
• Manage toolmaker and supplier accounts—close and pay in a timely manner.
• Ensure warranty is appropriate for product and components.
• Provide project status reports to management.
• Manage and grow existing customer accounts, maintaining the relationship and achieving performance goals, profit and total customer satisfaction.
• Continuously monitor program activity to achieve margin targets and confirm price checks.
• Serve as primary customer contact for account management and pursue new business opportunities within accounts.
• Responsible for business continuity planning and continuous risk assessment specific to the customer.
• Develop estimates and quotes for new sales opportunities within accounts.
• Manage sustaining program information such as 2D prints, 3D files, engineering change orders.
• Manage disposition of obsolete material and slow‑moving inventory.
• Ensure continuous improvement by challenging functional departments to identify opportunities.
• Provide customer entertainment and hospitality during on‑site customer visits.
• Ensure contracts, supply agreements and confidentiality agreements are current.
• Coordinate schedule and execution of QBRs with customer.
• Frequent domestic and occasional international travel.

• Communicate confidential concerns and requirements of an NDA agreement and identify known or potential risks to the company, ensuring all information is controlled in accordance with contractual obligations.
• Identify resource requirements, including capital, equipment and NRE, and raw material and purchased parts requirements.
• Ensure program information is reviewed and entered into the company electronic document control system.

• Bachelor's degree (B.A. or B.S.) required, preferably in engineering.
• One to two years of related experience, or five years of related experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry, trigonometry, fractions, percentages, ratios, and proportions.
• Ability to lead team members, prioritize and support requirements to meet deliverables, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety …