Business Analyst

Position Summary

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory.

We are One Team Working Together with a focus on our five pillars:
Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

• Bridge the gap between the strategic vision and day-to-day operations, while delivering a consistent message and ensuring stakeholder alignment
• Evolve and innovate at an accelerated pace while remaining grounded in Farm Credit East experience
• Works as a collaborative partner that drives transformational initiatives across all lines of business

• Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders
• Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives

• Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process
• Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation
• Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design

• Develops a deep understanding of customer, employee and FCE needs within the core business systems
• Supports the communication strategy for each new/existing core business system to align with FCE’s overall communication plan and enable optimal system adoption and utilization

• Engaged in training and full adoption of FCE’s technology platforms to meet association and customer needs
• Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together
• Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization
• Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout

• This position requires a Bachelor’s degree in business, agriculture or a related field or an equivalent combination of education and experience to perform the essential functions of the job.
• Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred.
• Experience in software Testing and/or Quality Assurance preferred.
• Salesforce certifications are a plus.
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

• Salary Range: $55,000 to $90,000 commensurate with experience
• Short-Term Incentive to reward business results
• Retirement Contributions
  • 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• Time Off
  • 15-25 days of vacation leave per year, depending on years of…