Operations Manager

If you’re ready to be part of a dynamic, innovative, and future-oriented team, then you’ve come to the right place. We’re growing fast, and that growth means ample opportunity for motivated, qualified, and talented professionals just like you.

The Operations Manager – Construction is responsible for managing the full lifecycle of construction-related projects across assigned markets. This includes overseeing field operations, ensuring Fiber drop construction (aerial and underground) and installations are completed safely, on time, and in accordance with client expectations. This role leads field teams, contractors, and vendors while maintaining communication with internal stakeholders and clients throughout the execution of the project.

• Oversee all local construction operations including aerial, underground, and in-home installation activities. Supervise employees and subcontractors to ensure timely, high-quality project delivery.
• Monitor and coordinate project resources and schedules against defined timelines and milestones.
• Track progress against budget and performance KPIs; report to internal stakeholders.
• Act as primary liaison for clients and project teams to address scope changes, concerns, or delays.
• Select and manage contractors, vendors, and subcontractors, including scope and deliverables.
• Maintain job site safety standards and adherence to all client and company protocols.
• Support project kickoff, closeout, and post-project evaluations to improve processes.

Key Measures / Key Performance Indicators:

• Field quality control pass rate (≥90%)
• Budget adherence (±5% of plan)
• Timely escalation/resolution of issues (≤48 hours)
• Accurate and timely documentation submission (100%)

Education: Bachelor’s degree, coursework or certifications in operations, logistics, or project management preferred.

Experience:

• 5+ years of relevant experience in telecom or construction project management
• At least 1 year of fiber drop or in-home installation field experience
• Experience in a leadership role managing field teams and subcontractors

Exposure:

• Strong working knowledge of aerial and underground construction techniques
• Field operations and job site safety protocols
• Contractor/vendor management and quality assurance oversight
• Client-facing communication in a construction or telecom environment

Factors critical to success at ITG Communications for this position:

• Ability to lead diverse field teams across high-volume construction projects
• Proactive issue resolution and schedule management
• Accountability to both field performance and client expectations

Physical Requirements:

• Ability to stand, walk, sit, climb, balance, and crawl as needed
• Use of hands, arms, and feet for mobility and handling tools/equipment
• Ability to lift up to 75 lbs
• Operation of company vehicle and adherence to all safety expectations

ITG is an equal employment opportunity employer and will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, and local laws.