Float Teller - Randolph & Rochester

Position Overview

As a Floating Teller at 802 Credit Union, you will play a key role in ensuring our members receive exceptional service in every interaction. You’ll be the face of our branch, responsible for providing day-to-day account services, assisting with transactions, and helping our members with their financial needs. This floating position will be based out of our Randolph branch but will travel to our Rochester location as requested.

• Member Service of Excellence:
  Greet members with a friendly, positive attitude and assist them with a variety of services such as deposits, withdrawals, account inquiries, and loan payments.
• Processing Transactions:
  Accurately process cash and check transactions, including deposits, withdrawals, transfers, and loan payments.
• Account Assistance:
  Help members with account maintenance such as balance inquiries, stop payments, and address any concerns or inquiries they may have.
• Cross-Sell Services:
  Educate members on additional services and products they could benefit from, such as credit cards, loans, or online banking services.
• Maintain Accuracy:
  Process transactions efficiently while ensuring accuracy and adherence to policies and procedures.
• Security and Compliance:
  Maintain confidentiality and ensure all banking activities are compliant with relevant laws and regulations.
• Team
  
  Collaboration:
  
  Work closely with your team and management to ensure smooth operations and meet branch goals.

• Positive Attitude & Strong Communication
  
  Skills:
  
  Enjoy interacting with people and have a natural ability to build rapport with members.
• Detail-Oriented:
  Meticulous with numbers and processes, ensuring everything is accurate and in line with credit union standards.
• Team Player:
  Value collaboration within the team and encourage a positive workplace culture.
• Problem-Solving
  
  Skills:
  
  Think quickly and resolve issues as they arise in a calm and professional manner.
• Experience (Preferred, Not Required):
  Previous customer service or banking experience is a plus, but training will be provided.

• High school diploma or equivalent required
• Previous experience in customer service, retail, or a related field preferred.
• Basic math skills and comfort handling cash.
• Ability to use computer systems and perform basic office tasks.
• Must be able to pass a background check.

• Collaborative Work Environment:
  We believe in teamwork and supporting each other.
• Opportunities for Growth:
  Encourage career advancement and offer professional development and training.
• Work-Life Balance:
  Paid time off and holidays.
• Competitive Benefits:
  Comprehensive benefits including health insurance, retirement plans, and more to ensure you and your family are well taken care of.
• Community Engagement:
  Participate in community events and charitable initiatives.

802 Credit Union is an equal opportunity employer and member of the NCUA. 802CU is committed to providing a workplace free from discrimination or harassment and provides equal employment opportunities to all qualified candidates and employees. We expect every member of the 802CU community to do their part to cultivate and embrace an environment where everyone feels welcome.