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Strategic CSM Mid‑Market Expansion

Job in Essex Junction, Chittenden County, Vermont, 05452, USA
Listing for: doinstruct
Full Time position
Listed on 2026-06-11
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: Strategic CSM for Mid‑Market Expansion
Location: Essex Junction

doinstruct is seeking a Customer Success Manager to enhance partnerships with customers in the US. You will manage about 70-130 accounts, drive customer outcomes, and identify growth opportunities by leading customer conversations and defining structured business cases.

This role requires a strong background in Customer Success, fluency in both German and English, and the ability to navigate complex stakeholder landscapes. A diverse and inclusive workplace is embraced at doinstruct.

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