Service Dispatcher

Location: Morrisville

Join Our Team - Find Your Future!

 $20.00-$24.00/hr. based on individual skill set and experience.

Position Summary:

Coordinates service dispatching, inventory, billing, payroll and productivity to
 ensure a high level of customer satisfaction and an efficient, profitable
 department.

Essential Responsibilities:

* Professionally receive and process incoming service-related customer calls.
    Accurately enter information into the computer system and schedule service
    appointments.
  
* Schedule technicians for routine tune-ups and maintenance; coordinate major
    repairs or installations in consultation with the Service Manager.
  
* Communicate with field technicians via radio or mobile phone regarding job
    assignments and status updates.
  
* Enter parts and labor details into the computer system to generate accurate
    service invoices.
  
* Reconcile billable and non-billable technician time.
  
* Manage the service contract program, including setting up new contracts,
    renewals, terminations, and scheduling annual maintenance.
  
* Assist with parts inventory control by recording parts used and supporting
    technicians with restocking.
  
* Coordinate the Gas Check program: contact customers, explain the program,
    schedule technicians, and enter Gas Check results into the system.
  
* Perform additional duties as assigned.

 Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!

* Health Insurance – Premiums as low as $7 for full-time employees!
  
* Dental insurance and Vision Insurance
  
* Company Provided Life insurance, Short-term and Long-Term disability
  
* 401(k) plan with company match
  
* Paid time off and paid holidays
  
* Tuition assistance for employees and scholarships available for employees’
    children
  
* Discounts on our products and services
  
* Opportunities for growth throughout our footprint.

 Education

* High school diploma or equivalent preferred.

 Experience

* No prior experience required; however, familiarity with petroleum products,
    equipment, or basic service operations is beneficial.

 Decision
- Making Responsibilities:

* Plan and schedule technician time for routine service work
  
* Handle customer complaints and service-related issues; escalate complex
    matters to the Service Manager
  
* Collaborate with the Service Manager on complex scheduling needs

 If you are a reliable professional with strong organizational skills and a
 passion for customer service, we invite you to apply and become a valued member
 of our team.