Customer Care Agent

Customer Care Agent

The Customer Care Agent is responsible for providing first-level service to all customers. This includes documenting and resolving Customer Care Cases for each software application and piece of hardware equipment, taking primary ownership of proper Case routing, first level escalation initiation, and administrative tasks such as emails, faxes, voicemails, and setup of new Accounts.

Key responsibilities:

• Answering, logging, and routing all Customer Care calls in various forms (phone, email, voicemail).
• Updating, closing, and adding repair duration for hardware and software cases through Sales Force Service Console and with external vendors.
• Performing first call technical resolutions using product knowledge gained through documentation, classes, self‑learning, and shadowing associates.
• Multitasking Call Center administrative tasks (electronic faxes, Professional Services to Customer Care transitions, scanner setups, T&M, hot fixes, scanner swaps, GARDA resets, user creation, and routing of ASP setup workflows).
• Creating research documents in Sales Force Service Console and assisting other Call Center Associates as needed.
• Maintaining Response Time Service Level Objects.

Basic qualifications:

• Basic computer skills.
• Minimum 18 years of age.

Preferred qualifications:

• High school diploma or GED.
• +1 year of customer service or computer industry experience, preferably in banking industry.
• Knowledgeable in the use of Sales Force Service Console.
• Completed personal qualification standards training in customer service.

Location restrictions:
This role is not permitted to be filled in the following locations:
Alaska, California, Colorado, District of Columbia, Hawaii, Louisiana, Mississippi, Montana, North Dakota, Puerto Rico, Rhode Island, Utah, West Virginia, and Wyoming.

Compensation range: $15.00–$16.00 hourly; eligible for commission or annual performance incentive. Base pay varies based on job-related knowledge, skills, location, experience, and internal equity.

Benefits include:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short‑Term and Long‑Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable accommodation for job seekers with a disability:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to