Customer Service Support Associate Waitsfield, VT

Customer Service Support

We are looking for a Customer Service Support to provide attentive support to customers in Hinesburg, Vermont. This long-term contract position is ideal for someone who enjoys resolving service questions, handling high-volume communications, and ensuring accurate order processing. The person in this role will serve as a reliable point of contact for customers, delivering clear guidance and a positive experience across phone-based interactions.

Responsibilities:

• Respond to incoming customer calls professionally and address questions, concerns, and service requests with care.
• Support customers with internet-related inquiries by identifying issues, explaining next steps, and providing practical assistance.
• Enter and update customer orders accurately while maintaining complete and organized records.
• Manage a steady flow of inbound and outbound communication to follow up on requests and confirm resolution.
• Document customer interactions thoroughly to ensure continuity, accuracy, and timely service.
• Escalate complex concerns to the appropriate team when issues require additional technical or operational support.
• Maintain service quality standards by communicating clearly, listening actively, and resolving inquiries efficiently.