Call Center Specialist

We’re looking for people to join the team who are as excited as we are to serve the seniors in southeastern Vermont.

Senior Solutions fosters a work environment where collaboration, open‑mindedness, and resourcefulness are expected. Our team members are compassionate, respectful, and responsive to the needs and wishes of each other and our clients. We promote a culture of acceptance and openness. We are proud to be an Equal Employment Opportunity employer.

Position: Call Center Specialist

Location: Springfield, VT

Job : 208

# of Openings: 0

Are you someone who thrives in a busy call center environment and loves helping people?

Do you have strong phone skills and a caring nature?

Proudly named one of the 2026 VT Best Places to Work

• Answer and manage incoming calls and walk-ins with patience, empathy, and professionalism
• Help callers navigate services, benefits, and resources—providing accurate information and referrals
• Assist with applications such as 3
  
  SquaresVT and Medicare drug plan comparisons
• Complete quick assessments and connect callers with the right supports
• Work closely with a compassionate, supportive team (we cover the Help Line together – no one goes it alone!)
• Accurately document calls in our database for follow-up and reporting

• Strong phone experience—especially in a call center or high‑volume environment
• Experience helping older adults, caregivers, or people with disabilities is a plus
• Great at listening, asking the right questions, and keeping calm under pressure
• Confident using the phone and computer at the same time for data entry
• Organized, adaptable, and a true team player
• Bachelor’s degree in a related field OR equivalent combination of education and experience

• Health & Wellness:
  Generous employer‑paid health insurance contribution, fully paid dental, life, and long‑term disability insurance
• Work‑Life Balance:
  Exceptional PTO (vacation, sick, personal, volunteer time, plus 11 holidays)
• Flexibility:
  Hybrid work opportunities after training
• Supportive Culture:
  Collaboration, respect, and compassion are at the heart of everything we do

At Senior Solutions, we’re more than a workplace—we’re a mission‑driven team committed to promoting the dignity, independence, and well‑being of older adults and individuals with disabilities. We believe in openness, compassion, and supporting one another while making a difference every single day.

Ready to put your skills to work helping others? Apply today with your resume and cover letter and join a team that truly makes a difference!

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