Customer Relationship Representative

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of:
Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award-Winning Products, and Agriculture.

Our full-time roles offer excellent benefits, including medical, dental and vision coverage, a 401(k) plan with employer match, competitive starting wages, paid holidays, and personal time off.

Starting wage: $24.00-$27.00 per hour

• Serve as a primary point of contact for customers throughout the order management and delivery process.
• Process customer orders received through EDI, eCommerce, manual entry, and customer-specific portals.
• Communicate with customers regarding orders, inventory availability, pricing, delivery schedules, and logistics.
• Work closely with the Distribution team each day to ensure orders are accurately released and available for warehouse processing.
• Coordinate with internal teams to ensure orders are efficiently built and prepared for transportation.
• Partner with Quality Assurance and customers to address and resolve product quality concerns.
• Communicate regularly with Demand Planning and Transportation to coordinate inventory, order requirements, and delivery schedules.
• Work with Accounting team members to review daily invoicing and provide supporting documentation needed to address customer deductions.
• Develop an understanding of market-based pricing and assist with managing and updating pricing on a daily, weekly, and monthly basis.
• Partner with Sales Representatives to communicate customer issues and concerns and provide feedback regarding orders, pricing, and logistics.
• Work with Sales Representatives to understand customer pricing structures and strategies and help resolve pricing issues and discrepancies.
• Access and manage customer portals as required to process orders, update information, and respond to customer requirements.
• Work with customers and Transportation team members to manage purchase order updates, including add-ons, changes, and deletions.
• Coordinate with customers and Transportation to resolve logistical issues, including delivery date changes, shorted product, and other order-related concerns.
• Follow customer issues through to resolution while maintaining clear communication with all affected parties.
• Cross-train with other Customer Relations team members to provide coverage and backup support.
• Assist with ad hoc reporting and other department projects as needed.
• Maintain accurate records and documentation related to customer orders, pricing, and communications.
• Perform other duties and responsibilities as assigned.

• Excellent written and verbal communication skills, with the ability to effectively communicate with internal and external stakeholders.
• Strong computer skills, including Windows OS and Microsoft Office Suite, with the ability to learn and navigate new systems and customer portals.
• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple priorities and recognize what requires immediate attention.
• Strong problem-solving skills with the ability to manage issues from identification through resolution.
• Ability to build and maintain positive working relationships with customers and internal teams.
• Ability to work independently while also functioning effectively as part of a team.

• Bachelor's degree preferred; an equivalent combination of education and relevant work experience may be considered.
• Previous customer service or customer relations experience.
• Experience working with supply chain logistics, including order management, distribution, transportation, and interfacing with sales teams.
• Experience with sales, reporting, or business intelligence tools.
• Experience working with EDI, eCommerce platforms, or customer-specific ordering portals.
• Experience in a food manufacturing, distribution, or consumer products (CPG) environment.

We are looking for a customer-focused professional who enjoys solving problems and keeping things moving. The successful candidate will be comfortable balancing customer needs with internal business requirements while…