Associate Director of Admissions

Our excellent benefit package includes medical, dental, vision, group life, and disability insurances, flexible‑spending accounts for health and dependent care, a 403(b) retirement plan with employer match, an employee assistance program, paid time off, use of the University pool and fitness center, and tuition scholarships for eligible employees and their family members. Some employees may qualify for the Public Service Loan Forgiveness Program on their Federal Student Aid Direct Loan balance.

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Fulfills the mission of Norwich University by contacting and cultivating prospective students and applicants; provides supervision to other members of the admissions team and/or to critical processes necessary within the cultivation and recruitment of an incoming class.

• Supervises critical processes within application recruitment, management and enrollment of the inbound class.
• Promotes communication plans with counselors to maximize the efficacy of the daily outreach plan.
• Sets and manages productivity standards and goals for the admissions team.
• Supervises, trains, and evaluates two to three admission staff members, and student workers.
• Troubleshoots any issues that may arise on a daily basis, university travel, and during special visitation events.
• Maintains the highest standards of customer service, confirming that all staff members are providing accurate, timely and useful information to prospective students, families, and members of the university community.
• Supervises a caseload of 350‑500 prospective students.
• Maintains communication with all students, on a bi‑weekly or monthly basis by utilizing various communication methods including, but not limited to: phone calls, emails, and text messages.
• Manages applications to include gathering information for incomplete files; preparing completed applications; making decisions on student applicants and cultivating applicants from a specific geographic location.
• Communicates with students and families about the various aspects of the college search/decision process including, but not limited to: financial aid, billing, academics, lifestyle, athletics, and student interest clubs.
• Develops strong relationships with prospective students and their families throughout the admission cycle including personal communication in a written and electronic format, phone calls and personal interaction as necessary.
• Counsels and advises students about financial aid eligibility, financial aid application procedures, aid programs, costs, and indebtedness.
• Ensures that all visiting students and families have a pleasant and informative visit to campus by supporting the success of various student‑visit programs through conducting information sessions, campus tours, one‑on‑one interviews, virtual events, and collaborating with a wide variety of departments and offices across campus.
• Represents the University at on and off‑campus events including open houses, regional events, and academic showcases and strategic high school visits.
• Plans and executes travel in select geographic areas; to include college fairs, classroom presentations and individual meetings with applicants, often including some nights and weekends.
• Develops and manages a marketing plan based on geographic territories and specific academic programs.

• Assesses the performance of direct reports and provides frequent feedback to optimize their performance.
• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, work groups or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job‑related equipment, including related systems and software.
• Speaks, reads and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Perform other tasks as assigned by supervisor.

• Bachelor's degree required. Additional Admissions/Recruitment experience may substitute for completed degree.
• 3 years…