Housing

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes. This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced.

Environment.

• Starting Wage: $20.00/hr - $23.00/hr
• Employment Type:
  
  Winter Seasonal 2026/2027
• Shift Type:
  Full Time hours available
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  Yes

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to Star Rez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
• Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes and check-in/check-out activities while maintaining accurate financial and resident records in the Star Rez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits and housing audits while identifying and supporting operational initiatives.
• Completes other tasks as directed and assigned.

• High School Diploma, some college coursework or college degree preferred
• 1+ years’ experience in guest services, customer service, or a related role, demonstrating
• strong interpersonal and communication skills
• 1+ years’ experience managing and maintaining software systems, including
• troubleshooting and ensuring optimal performance
• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and
• organization. Ability to handle confidential information with discretion and in compliance
• with data protection regulations
• Proficiency in computer systems and software, including basic tools like Microsoft Office
• Suite. Ability to quickly learn and adapt to new technologies.
• Star Rez or other room management software programs experience preferred.
• Excellen…