Senior Member Service Representative

Sr. MSR (Member Service Representative)

One Credit Union is currently seeking an experienced Full-Time Sr. MSR (Member Service Representative) to join our Essex, VT team. The Sr. MSR will be the primary new account person for our members while also assisting the teller line as needed. As a sales coach, the Sr. MSR will help their teammates make quality referrals and demonstrate how listening to member cues and clues can result in opportunities.

The ideal candidate will have:

• 2-3 years of experience in a sales environment with a solid track record (including cross selling).
• 2-3 years of banking or financial services experience.
• 1+ year(s) experience in cash handling position that involved customer service.
• Great interpersonal and communication (written and oral) skills.
• Ability to work branch hours.
• Strong team player.
• Demonstrated organizational skills while managing multiple tasks.
• Well organized individual with time management and prioritization skills.
• Will be responsible for meeting individual sales and service goals.
• Processes consumer loan applications which may include application input, understanding credit, income and evaluation analysis, product and regulatory knowledge as well as loan closing.
• Advises members on how our products and services can meet their financial needs.

Requirements/Benefits:

• High School Diploma or equivalent. Associates or B.S. in Business or related field desired.
• Wages commensurate with experience and skillsets.
• Benefits offered:
  Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO).