Veterans Service Representative; Rating
Listed on 2026-06-27
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Government
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Customer Service/HelpDesk
Location: White River Junction
Job Title
Veterans Service Representative (Rating)
DutiesHelp
Specific duties include:
- Analyze claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and related employment and compensation benefits.
- Determine a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations.
- Determine the permanent incapacity and/or the competency of Veterans and their dependents.
- Apply VA's Schedule for Rating Disabilities (Rating Schedule) and prepare rating decisions informing the Veterans Service Representative and/or claimant of the decision and reasons and basis for it.
- As dictated by the circumstances of the claims case, may directly communicate, and interact with Veterans and their representatives/advocates.
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-12.
Work ScheduleMonday
-Friday, 8:00am - 4:30pm
Veterans Service Representative (Rating); PD32104A, PD22104A, PD12104A, and PD02104A
Relocation/Recruitment IncentivesNot Authorized
Financial Disclosure ReportNot Required
TeleworkYes. Ad-hoc telework may be permitted in accordance with agency policy. Employees are required to report to their assigned duty station unless telework has been explicitly approved in advance by their supervisor. Eligibility for ad-hoc telework may be addressed during the interview process. Telework is a discretionary privilege, not a right, and may be granted or denied based on performance, operational needs, and other relevant considerations.
Approval is not guaranteed and may be changed or revoked at any time.
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