Director Service Center Operations

Job Title

U.S. Citizenship and Immigration Services (USCIS) is an agency within the U.S. Department of Homeland Security (DHS). We lawfully administer immigration and naturalization adjudication functions and establish immigration services policies and priorities. Service Center Operations Directorate (SCOPS) adjudicates applications and petitions for persons seeking immigration benefits that do not require in-person processing or interviews.

The Director, Service Center exercises executive leadership in carrying out all delegated authorities and responsibilities for planning, directing, managing, and coordinating the activities of the Service Center to include processing and adjudicating applications and petitions for immigration and nationality benefits and privileges. Administers key national goals and priorities of the immigration benefits program and is responsible for results to Headquarters' senior management.

Collaborates with Headquarters in the formulation and application of broad policy and procedures that impact service center operations. Recommends changes in legislation, regulations, and interpretations of policy. Advises higher management of current and emerging immigration benefit and privilege issues. Oversees the Center's responsibility for related functions to support its operations, including fraud detection, records operations, public information services, and operation of computer support systems and administrative support systems and activities.

Develops and implements policies, procedures, guidelines, and standards for the effective and efficient operation of all the Service Center functions. Remains cognizant of and sensitive to the national, political, social, economic, and national security conditions that impact petitioners and applicants for immigration benefits and privileges. Provides guidance and recommendations to senior agency officials and subordinates on advanced techniques and resolves critical problems in a timely and cost-effective manner.

Represents USCIS' interests, concerns, and relationships within the Department of Homeland Security (DHS) and among other agencies within and outside of DHS. Contributes to the development of national policy-based on perspectives for all immigration and nationality benefits and privileges. Performs equal employment opportunity (EEO) programs in Federal and agency guidelines. Carries out EEO policies and program activities, communicates support of the policies to subordinates and encourages active participation in EEO programs, activities, and training.

Performs other duties as assigned. As a member of the agency's executive team, you will implement the President's Management Agenda within your specific area of responsibility.