Patient Service Specialist - Berlin

We are more than just science. At our heart, we are 1700 employees united by an inspiration to care for our community. We are CVMC.

Under the supervision of the Medical Group Practice Manager, the Patient Service Specialist is responsible for providing medical administrative support to the entire patient care team and for gathering and processing information needed for the billing of all office charges and coordination of care. The Patient Service Specialist will maintain absolute confidentiality of all patient records, medical treatment and diagnosis and abide by all policies and procedures of the practice.

This position provides support to the entire Medical Group, including coverage at other practices as needed. CVMC Medical Group’s expectation is for all employees to remain a positive influence to the office and offer input and suggestions to improve internal processes.

High school diploma or equivalent preferred. College coursework in business or medical sciences preferred. Previous exposure to Microsoft Windows such as Outlook and Word is required. Keyboarding skills in excess of 50 WPM are essential. Able to operate standard office equipment such as a fax machine, copier and scanner. Competent writing and editing skills, including sound grammar, spelling, and punctuation along with basic mathematics.

Ability to prioritize multiple tasks and work with frequent interruptions. Successful applicants will have a customer service orientation and the ability to communicate and listen effectively.

2-4 years in a similar office administrative position preferred. Previous medical office experience or completion of a medical terminology course preferred. Previous experience with use of computers required. Demonstrated experience in effective customer service required.

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