Patient Access Representative

Location: Morrisville

Lamoille Health Partners is seeking a professional, welcoming, and highly organized Patient Access Representative to join our team. As the first point of contact for our patients, you play a critical role in shaping the patient experience and ensuring our clinic runs smoothly. We are looking for an individual who excels in a fast-paced environment and is committed to providing compassionate care to our diverse community.

Key Responsibilities

Patient Coordination & Experience

* First Impressions:
Greet patients and visitors with a professional and friendly demeanor, ensuring a welcoming environment.

* Check-In/Check-Out:
Manage the full patient arrival and departure process, including verifying identities and directing patients to appropriate waiting areas.

* Scheduling:
Coordinate and manage provider schedules, booking appointments in person and over the phone while ensuring efficient patient flow.

* Phone Management:
Professionally handle a multi-line phone system, directing calls, taking accurate messages, and answering general inquiries about clinic services.

Administrative & Financial

* Registration:
Accurately collect and update patient demographic and insurance information in the Electronic Health Record (EHR) system.

* Insurance Verification:
Verify insurance eligibility and obtain necessary authorizations or referrals prior to patient visits.

* Payment Collection:
Collect co-pays, deductibles, and outstanding balances at the time of service; provide receipts and accurately reconcile daily collections.

* Records Management:
Handle medical records requests and scanning of documents into patient charts with a high level of accuracy and confidentiality.

Compliance & Safety

* HIPAA Privacy:
Maintain strict adherence to HIPAA regulations, ensuring that all patient information is kept secure and private.

* Reception Area:
Monitor and maintain a clean, organized, and tranquil reception area.

* Team

Collaboration:

Work closely with Medical Assistants, Nurses, and Providers to communicate patient status and urgent needs.

Qualifications

* Education:

High school diploma or equivalent required.

* Experience:

1-2 years of experience in a medical office, clinic, or high-volume customer service environment preferred.

* Technical

Skills:

* Proficiency with Electronic Health Record (EHR) systems (e.g. eClinicalWorks) is highly desirable.

* Strong basic computer skills, including Microsoft Office (Word, Outlook).

* Interpersonal

Skills:

Excellent verbal and written communication skills. Ability to remain calm and professional during high-volume periods or when assisting patients in distress.

* Attention to Detail:
High degree of accuracy in data entry and financial transactions.

Benefits

* Competitive hourly wage based on experience.

* Comprehensive health, dental, and vision insurance.

* 401(k) retirement plan with employer match.

* Generous Paid Time Off (PTO) and paid holidays.

* A mission-driven work environment where you can make a difference in your community.

Lamoille Health Partners is an Equal Opportunity Employer and values a diverse, inclusive workforce.