Medical Office Coordinator

Springfield Medical Care Systems, Inc. (North Star Health) seeks a Medical Office Coordinator to support our rural Vermont and New Hampshire health centers. This role manages patient scheduling, check-in/check-out, referrals, and medical records, ensuring a smooth, patient-centered experience. The coordinator works closely with providers and interdisciplinary teams to optimize access, maintain accurate EHR documentation, and uphold confidentiality. Ideal candidates are organized, compassionate, and comfortable in a fast-paced, community-focused healthcare environment dedicated to equitable, high-quality care.

Responsibilities

• Coordinate daily operations of the medical office, including patient scheduling and check-in/check-out workflows
• Manage patient records and ensure accurate, timely documentation in the EHR system
• Serve as primary point of contact for patient inquiries, referrals, and appointment coordination
• Support providers and clinical staff with efficient rooming, visit preparation, and follow-up tasks
• Verify insurance, process authorizations, and support billing workflows
• Monitor office supplies and equipment; coordinate maintenance as needed
• Help implement and improve office procedures to enhance patient experience and access
• Uphold HIPAA, safety, and regulatory standards in all administrative processes

Required Skills

• Medical office administration
• Patient scheduling
• Electronic Health Records (EHR) management
• Health insurance verification
• Medical billing support
• HIPAA compliance
• Medical terminology
• Referral coordination
• Data entry and documentation
• Customer service in healthcare