Crisis Stabilization Support Specialist

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** Position Overview*
* The Mental Health Support Specialist is a direct support member of the

Front Porch Mental Health Urgent Care and Crisis Stabilization team.

This role provides immediate, person-centered support to individuals

experiencing emotional distress, mental health challenges, or crisis

situations.

Working alongside clinicians, peer specialists, and other team members,

the Mental Health Support Specialist helps create a safe, welcoming, and

therapeutic environment while supporting stabilization, safety,

engagement, and access to care. This position plays a critical role in

ensuring individuals feel supported, respected, and connected throughout

their urgent care experience.

** Key Responsibilities*
* Welcome and support individuals accessing urgent care services using

trauma-informed, person-centered approaches.

Orient clients to the program, services, and expectations of the urgent

care environment.

Conduct routine safety check-ins and monitor client well-being

throughout their stay.

Observe and document changes in mood, behavior, and presentation while

communicating concerns to clinical staff.

Assist individuals with immediate needs including food, hydration,

comfort items, hygiene supplies, and environmental adjustments.

Help maintain a clean, safe, and calming therapeutic environment that

promotes dignity and recovery.

Support clients with completing self-reported screenings and notify

clinical staff of elevated concerns.

Accurately document client interactions, observations, and interventions

in the electronic medical record.

Participate in team huddles, shift handoffs, and interdisciplinary

communication.

Support implementation of safety plans and reinforce coping strategies

identified by clients and the care team.

Utilize trauma-informed de-escalation techniques during periods of

heightened distress.

Encourage participation in services, groups, and care planning

activities.

Support discharge planning, referrals, and transitions to ongoing

services and community supports.