Psychiatric Program Coordinator

If you’re looking for an opportunity to do meaningful work in your community, join the passionate, community-minded team at Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting a high quality, comprehensive community mental health program in Vermont’s beautiful Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives.

NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages.

NKHS has employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us  Check out Life in the NEK of Vermont!

Psychiatric Program Coordinator The Psychiatric Program Coordinator provides operational, administrative, care coordination, and clinical support for Psychiatric Services. Serving as a central liaison among the Medical Director, psychiatric providers, clients, nursing and support staff, pharmacies, primary care offices, referral sources, and community partners, this position coordinates daily program operations and supports timely access to psychiatric care.

Duties & Responsibilities Program & Provider Support:
Coordinate day-to-day Psychiatric Services operations, including caseload and program-capacity monitoring, meetings, audits, reports, and other program activities. Assist with development and implementation of workflows, policies, and procedures; coordinate provider onboarding, transitions, and departures; identify operational barriers and collaborate with leadership to improve program efficiency.

Referrals & Care Coordination:
Coordinate psychiatric referrals. Serve as a liaison with primary care practices, pharmacies, hospitals, laboratories, and community partners. Obtain and facilitate authorized exchange of records, laboratory results, releases, medication information, and other documentation necessary for continuity and transitions of care.

Medication & Prescription Coordination:
Monitor the medication refill line; communicate with clients, pharmacies, providers, nursing staff, and insurers; and route requests appropriately. Complete and track medication prior authorizations, submit supporting documentation, follow up on delayed or denied requests, verify pharmacy and insurance information, and assist with medication-access barriers. Document medication-related activities and escalate adverse effects, discrepancies, safety concerns, early refill requests, and other matters requiring clinical judgment to licensed clinical staff.

Clinical & Medical Support:
Obtain and document vital signs and complete assigned screenings, questionnaires, and other clinical support activities. Prepare charts, coordinate laboratory orders and results as directed, track outstanding laboratory work, and assist with treatment plans, client signatures, clinical forms, and other medical documentation.

Documentation, Quality & Compliance:
Maintain accurate and timely documentation in the electronic medical record and other agency systems. Support program audits, quality improvement activities, tracking systems, and compliance with established workflows.

Leadership & Staff Support:
Provide day-to-day workflow coordination and administrative guidance to designated psychiatric support staff. Assist with staff orientation and training, promote consistent program procedures, serve as a resource for established workflows, and communicate operational or performance concerns to appropriate leadership. Provide cross-coverage and operational support as needed to maintain continuity of Psychiatric Services.

Qualifications

Required:

High school diploma or equivalent; minimum two years of relevant healthcare, behavioral health, medical office, administrative, or comparable experience; strong organizational, communication, computer, and…