Pharmacy Operations Manager

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Rutland, VT, US

4 days ago Requisition

Salary Range: $90,000.00 To $ Annually

Community Health is a primary care network that provides nationally‑recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk‑in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team‑oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

The Pharmacy Operations Manager provides strategic and operational leadership for Community Health’s pharmacy service line across all locations. The position establishes direction for sustainable growth, patient access, financial and operational performance, workflow improvement, technology adoption, and consistent pharmacy services. The Pharmacy Operations Manager directly supervises the Pharmacy Technicians, collaborates closely with each site Pharmacist-in-Charge (PIC), and works across departments to translate organizational priorities into coordinated pharmacy initiatives.

The role leads evaluation and implementation of service line opportunities, vendor and software agreements, wholesaler relationships, and other initiatives that strengthen pharmacy performance and expand services.

• Strategic Leadership and Service Line Growth
  • Develops and advances the strategic vision, annual priorities, goals, and implementation plans for the pharmacy service line.
  • Identifies, evaluates, and recommends opportunities to expand pharmacy services, improve access, increase utilization, and better meet patient and organizational needs.
  • Provides guidance on new initiatives, including scope, operational impact, resource requirements, financial considerations, implementation approach, and measures of success.
  • Leads development and expansion planning for services such as medication delivery, adherence packaging or Dispill, medication therapy management collaboration, mail services, and other approved pharmacy programs.

• Provides consistent leadership and oversight across pharmacy locations and ensures alignment with organizational goals, policies, and service expectations.
• Directly supervises, coaches, and develops Pharmacy Technicians and supports clear accountability for site staffing, schedules, ADP administration, and employee relations.
• Maintains regular communication with site PICs and Pharmacy Technicians to address operational needs, staffing risks, workflow barriers, customer concerns, and implementation priorities.
• Promotes collaboration, shared learning, cross-site consistency, and a culture of accountability, safety, innovation, and patient‑centered service.

• Leads multi‑site workflow assessment, redesign, standardization, and continuous improvement efforts.
• Uses operational and financial data, staff feedback, customer experience information, and quality findings to identify priorities and measure improvement.
• Establishes performance expectations and monitors key indicators related to access, volume, productivity, service, inventory, quality, safety, and financial performance.
• Guides Pharmacy Technicians in implementing approved workflows and sustaining improvements at each location.

• Leads evaluation, selection, negotiation support, implementation, monitoring, and renewal of…