Front Desk Manager

Location: Woodstock

• Position Type: Full-Time
• Reports To: Front Office Manager
• Salary Range: $55,000 - $72,000 annually

About the Opportunity

The Source and Recruit Company has been retained to assist in the search for a Front Desk Manager on behalf of the Woodstock Inn & Resort, one of New England's most iconic luxury destinations.

Nestled in the heart of Woodstock, Vermont, the Woodstock Inn & Resort blends timeless charm with elevated hospitality. As a Four Diamond property, the Inn is known for its refined guest experience, strong community ties, and commitment to reinvesting in both the property and the surrounding region. Owned by the Woodstock Foundation, this unique model ensures that success is shared-supporting both the guest experience and the broader community.

As the organization continues to invest in service excellence and long-term growth, this is an exciting opportunity to join a team focused on strengthening front office leadership and delivering exceptional, personalized guest experiences.

Role Overview

The Front Desk Manager plays a key leadership role within the Front Office, helping to elevate and professionalize the guest arrival and departure experience. This individual serves as a highly visible presence on property, setting the tone for hospitality, service standards, and team collaboration.

This role offers a dynamic environment-ranging from tranquil midweek stays to high-energy weekends, weddings, and corporate retreats. The Front Desk Manager will serve as Manager on Duty during assigned shifts, supporting daily operations while ensuring consistency, responsiveness, and a seamless guest journey.

Success in this position requires a strong foundation in hospitality, a passion for service, and the ability to adapt to an ever-changing pace.

Key Responsibilities

• Lead and support daily Front Desk operations, ensuring a welcoming and efficient guest experience
• Serve as Manager on Duty, providing leadership across the property during assigned shifts
• Respond to guest needs, concerns, and operational challenges with professionalism and sound judgment
• Collaborate closely with Housekeeping, Reservations, and other departments to manage daily flow
• Maintain a visible presence in the lobby and front office areas, especially during peak periods
• Coach and support Front Desk team members to uphold service standards and enhance performance
• Communicate daily priorities, VIP arrivals, group activities, and operational updates effectively
• Ensure compliance with all policies, procedures, and safety protocols
• Maintain deep knowledge of resort offerings, local attractions, and seasonal activities
• Step in as needed to support front-line operations and ensure exceptional service delivery

Qualifications

• Minimum of 5 years of experience in hospitality, preferably within a hotel or resort environment
• Strong service orientation with a passion for creating memorable guest experiences
• Leadership experience is valued, though emphasis is placed on service excellence over formal supervision
• Ability to thrive in a fast-paced, ever-changing environment
• Strong communication, problem-solving, and organizational skills
• Familiarity with property management systems (or ability to quickly learn)
• Knowledge of the local area or willingness to become well-versed in regional attractions
• Flexibility to work a varied schedule, including evenings, weekends, and holidays

Compensation & Benefits

• Competitive salary range of $55,000 - $72,000 annually
• Discretionary bonus potential
• Possible temporary housing support
• Comprehensive benefits package including medical, dental, and vision (eligibility after waiting period)
• Employer-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match after eligibility period
• Resort privileges, employee discounts, and complimentary meals

Why This Role

This is an opportunity to join a premier Vermont destination at a pivotal time of growth and investment in service excellence. The role offers meaningful visibility, the chance to shape the guest experience, and the ability to contribute to a mission-driven organization that values both people and place.

Apply Today

All inquiries and applications will be handled with strict confidentiality. The Source and Recruit Company looks forward to connecting with candidates who are passionate about hospitality and excited by the opportunity to contribute to a high-performing team.

Equal Opportunity Employer Statement

The Woodstock Inn & Resort and The Source and Recruit Company are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.