Travel Director​/Trip Manager

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Travel Director / Trip Manager

Fully Remote
• TTC Tour Brands - Fully Remote
• Operations

Temporary

Description

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries.

Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy

Destination America is seeking highly qualified individuals to fill the role of Travel Director or Trip Manager for North American programs. Our season typically runs from May through October, with peak operating months in May, June, September, and October.

Our Travel Directors play a vital role in crafting unforgettable guest experiences by seamlessly managing every detail of our itineraries. They serve as the face of our guided vacations, ensuring smooth operations while delivering exceptional customer service. Successful candidates will be:

• Committed to excellence, consistently exceeding guest expectations.
• Self-reliant, resilient and adaptable, thriving in fast-paced environments with changing conditions.
• Highly organized, managing logistics and solving problems efficiently.
• Passionate about travel, and eager to share knowledge, stories, and local insights.
• Customer-service-centric, with strong interpersonal skills and a dedication to guest satisfaction.

Applicants from all regions are welcome, but strong preference will be given to candidates with expertise in the National Parks.

• Proactively monitor guest wellbeing and address concerns before they escalates.
• Respond calmly and effectively to emergencies (illness, lost documents, safety incidents), liaising with local professionals and Operations as required.
• Exercise sound judgment in all situations, prioritizing guest safety, comfort, and confidence at all times.

• Manage day-to-day trip logistics for groups of up to 52 guests, ensuring smooth transitions and adherence to the itinerary.
• Coordinate closely with hotels, restaurants, attractions, and vendors to ensure timely arrivals and high-quality service.
• Uphold brand and quality standards by confirming guest requests and ensuring vendor expectations are consistently met.

• Deliver engaging regional commentary and insightful storytelling in fluent English to enrich the guest journey.
• Provide exceptional customer service by anticipating guest needs and responding with warmth, professionalism, and care.
• Utilize onboard technology and tools to communicate key trip details and enhance the overall guest experience.
• Manage trip funds and expenses, maintaining accurate records of optional experiences and financial transactions.
• Submit all required pre-trip and post-trip reporting accurately and within time frames outlined by Standard Operating Procedures.
• Maintain open, professional communication with Operations, including appropriate escalation of issues when needed.

• Support and collaborate effectively with coach drivers to maintain coach cleanliness and a comfortable onboard environment.
• Navigate interpersonal communication with professionalism, cultural awareness, and respect at all times.
• Work collaboratively with fellow Travel Directors and team members to deliver a cohesive, high-quality guided vacation.
• Source and procure approved trip components (e.g., snacks, gifts) in accordance with specific brand guidelines.
• Adapt and problem-solve calmly in dynamic situations to ensure trip…