Resort Bell Attendant​/Shuttle Driver

BASIC FUNCTION

Bell persons are responsible for the transportation of guests and assisting with daily guest service tasks.

• Greet each guest and provide a warm welcome.
• Opening doors for clients or personnel.
• Transporting clients to and from the airport and area attractions in a 15‑passenger van.
• Maintaining vehicles' fuel levels and cleanliness.
• Using proper care in driving procedures.
• Reporting any accidents and incidents received to your manager and Human Resources immediately.
• Logging in all driving times and destinations.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc.
• Handle all guest requests and questions in an efficient manner.
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Maintaining the highest level of employee/guest relations.

• Ability to work any assigned shift/work schedule.
• Any other task, written or verbal, assigned by Management.

• Must be 18 years of age or older.
• Must have current Driver's License.
• Ability to transport, handle and/or lift a minimum of 50 lbs. (
  
  Note:
  
  Loading and unloading luggage out of vans, buses, etc., and delivery to and from guest rooms).
• Ability to effectively communicate in the English language.

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered.

• Medical Insurance (with Employer contribution)
• Dental Insurance (with Employer contribution)
• Vision Insurance
• Life & Disability Insurance (Employer paid)
• Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
• Medical Care Flexible Spending Account
• Dependent Care Account (for Daycare, elderly care or other dependent care)
• Short and Long Term Disability Insurances
• Critical Illness Insurance for employee and spouse/domestic partner
• Paid Time Off
• Bereavement Time

All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment.

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

• Restaurant
• Spa (on treatments and products)

• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Essex Experience (varies by business)
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler’s Notch & Sugarbush/IKON

• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)