Front Desk Manager

Front Desk Manager

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Front Desk Manager to join the team.

Job Summary:

The Front Desk Manager leads the daily operations of the Front Desk, ensuring a seamless, welcoming, and personalized guest experience from arrival through departure. This role is responsible for team leadership, scheduling, and systems oversight, while upholding the highest standards of hospitality, safety, and operational excellence.

Job Specifications:

• Expected Salary Range:
  Starting $55,000
• The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate's qualifications and/or experience.

Job Responsibilities:

• Efficiently conduct, delegate and supervise all functions of the Front Desk.
• Serve as Manager on Duty as assigned by the Front Office Manager and follow procedures and standards providing leadership across the property.
• Respond to operational challenges, including guest concerns, emergencies, and staffing needs, with professionalism and sound judgment
• Maintain close coordination with Reservations, Housekeeping, and other departments to manage arrivals, departures, and overall flow of the day
• Observe other departments of the hotel for excellent and deficient service and have sufficient knowledge of all areas to properly comment on the same to the Front Office Manager.
• Monitor lobby area, Front Desk and telephone operations during peak periods.
• Be familiar with all alarm systems in the Inn and local properties owned by the Resort.
• Be familiar with fire and other emergency procedures and assume a leadership role in all emergency situations.
• Ensure consistent communication of daily priorities, VIP arrivals, group activity, and operational updates to the team
• Maintain complete knowledge of and compliance with all departmental policies and service procedures and standards.
• Maintain positive guest relations at all times.
• Solicit guest feedback to ensure guest satisfaction with service and amenities during the guest's visit.
• Monitor, investigate and resolve guest complaints, ensuring guest satisfaction.
• Monitor maintenance of cleanliness, sanitation and organization of work areas, to include main lobby, lobby fireplace, front entrance and public spaces.
• Coordinate use of lobby signs and other promotional material.
• Maintain complete knowledge of:
• All resort features/services, hours of operation.
• All resort restaurant food concepts, menu price range, dress code and ambience.
• All hotel room types, numbers/names, layout, appointments, ambience, amenities, and locations.
• Daily house counts and expected arrivals and departures, to particularly include VIPs.
• Scheduled daily group activities, names and location of meeting and banquet rooms.
• Local events, attractions, holiday schedules.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Adhere to all cashiering procedures.
• Ensure communication of daily events, occupancy level, VIPs, group functions, etc. with Front Desk Agents at the start of each shift.
• Test and coach employees' knowledge of resort services, amenities, and activities;
  Monitor and coach job performance of Front Desk Agents.
• Assist Front Desk, PBX, Guest Services, and Bell staff, as needed to ensure timely and exceptional guest service.
• Provide guest room and resort tours.
• Accept additional projects and responsibilities as assigned by the Front Office Manager.
• Ability to work flexible hours, including evenings, weekends, holidays, and during high-occupancy periods as required.

Job Requirements:

• High school graduate or equivalent. College coursework or training in the hospitality industry desirable.
• Minimum of 5-years hospitality experience in the lodging industry.
• Previous supervisory or…