Hotel Housekeeper

Housekeeper

Housekeeping makes a long-lasting impression and greatly influences the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they're away from home. Housekeepers create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.

The primary responsibility of a Housekeeper is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, ensure linens are in good condition and sorted, cleaned, folded, and available for use according to standard, promptly address guest requests, and work collaboratively to resolve guest challenges.

Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.

Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.

Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.

Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.

Sort, load, unload, fold, and press linen and other items according to hotel standard.

Restock closet as needed to complete daily housekeeping tasks.

Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards.

Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.

Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership.

Always maintain professionalism consistent with hotel brand and company expectations.

Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Take on additional tasks as necessary or assigned by hotel leadership.

Effective verbal and written communication skills

Must be able to speak, read, and write in primary language(s) used in the workplace

8+ hours per day; stand and walk frequently throughout the workday

Lift, lower, and maneuver up to 30 pounds occasionally

Reach, bend, stoop, and pivot frequently throughout the workday