Assistant Food & Beverage Manager

Location: Stowe

BASIC FUNCTION:

The Assistant Retail and Concessions Manager will oversee the daily operation of the Food & Beverage Outlets, as well as other potential activations at the Lodge at Spruce Peak. They help train and motivate staff to provide exceptional service, maximize profitability and drive a positive culture rooted in the Core Values of Spruce Peak.

ESSENTIAL FUNCTIONS:

* Train line level Colleagues to ensure seamless & luxurious guest service.

* Communicate information to the service team giving them the knowledge to be individually empowered.

* Ensure a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence, and ensuring operational readiness of all service periods

* Supervise the performance, attendance, attitude, appearance and conduct of service team.

* Monitoring and respond to customer experience opportunities in real time.

* Coaching in the moment to Service Colleagues for both celebration and opportunities.

* Maintains house bank and handles all cash according to Resort and departmental policies and procedures

* Maintains an up to date working knowledge of all resort amenities as well as any special events

* Takes restaurant reservations when needed for internal and external guests

* Is knowledgeable of all emergency procedures and Spruce Peak policies.

* Other duties as necessary

Rate: $26.00 - $28.50 per hour