Clay Brook Front Desk Agent

Resort Overview

Sugarbush Resort is a year‑round destination offering some of the best skiing and riding in the east, an award‑winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Join an all‑star team dedicated to delivering an unparalleled guest experience and enjoy everything Vermont has to offer.

• Free skiing/riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
• Discounted rates at non‑Alterra‑owned Ikon Pass destinations.
• Golf offerings and health & recreation center membership for eligible employees and their dependents.
• Vacation and sick time off to rest, relax, recharge, or recover.
• Generous discounts on food & beverage, apparel, and outdoor gear.
• Medical, dental, vision, life, AD&D, short‑term & long‑term disability insurance, EAP, HSAs, FSAs, and more.
• 401(k) plan with generous company match.
• Paid parental leave of up to 6 weeks for eligible employees.
• Employee housing (subject to availability and commitment).

We are searching for a Front Desk Agent at Clay Brook, a four‑star luxury slope‑side residency at the heart of Sugarbush Resort’s Lincoln Peak Village. This is a full‑time year‑round, 5‑day/week opportunity with morning (7 am–3 pm) and evening (3 pm–11 pm) shifts. The position pays $20 per hour.

• Experience at a hotel/front desk is preferred, but the right candidate will be trained.
• Professional personality is essential.
• Front Desk Agents must maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
• Availability for a flexible workweek (including holidays and weekends) is necessary.
• General computer knowledge and experience with cashier/customer service is preferred; previous use of SMS or other reservation systems is a plus.
• Timely and reliable attendance is absolutely essential.

• Greeting owners/guests, answering phones, checking owners/guests in and out, providing information about the resort and the Mad River Valley, processing charges by selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort’s information systems and different departments.
• Act as a primary point of guest service contact in a welcoming and professional manner.
• Ensure positive, accurate, prompt, and courteous service while putting the guest’s interests first.

Sugarbush Resort is an Equal Opportunity Employer.

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.

English language skills required.