Front Office Agent

Summary

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort, gorgeous for year‑round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

We are looking for a Front Desk Agent to add to our Front Office & Rooms Division team. You will be the face of The Lodge at Spruce Peak and of Hyatt as a Front Desk Agent. If you have worked at other hotels as a front desk clerk or have an interest in hotel clerk jobs, we’d love to hear from you.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, we are ready for you.

Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. The Front Desk Agent provides friendly, efficient registration and information to all guests, fellow employees, and visitors. This highly visible role offers opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries.

• Paid Time Off
• Health Benefits – after 30 days!
• Winter – Ski Pass to Stowe Mountain Resort
• Summer – Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching
• And much more!

Pay Rate: $20.00 per hour.

• High school diploma or equivalent required, college degree preferred
• Prior hotel or hospitality experience preferred
• Excellent communication skills
• Technical proficiency (basic computer applications)
• Attention to detail
• Customer service experience required
• Strong organizational and time management discipline
• Solid judgment and ability to resolve conflicts effectively
• Ability to adapt to changing guest needs

Besides great pay and benefits, the work is interesting, challenging, and offers opportunities for growth. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, enjoy world‑class breweries and small farms, and play during your time off or raise an active family.