Hotel Receptionist

What's in it for you…

• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Professional development and promotion opportunities!

The Hotel Receptionist is often the first in‑person contact for hotel guests and supports both realized and unrealized needs throughout the hospitality experience. Serving as a brand liaison, Receptionists are engaging, attentive, service‑oriented, and adopt a creative approach to problem solving. The primary responsibility is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

The Receptionist also assists guests with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.

• Welcome arriving guests and complete the hotel’s arrival/check‑in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with brand standards to ensure guest satisfaction.
• Promote brand loyalty programs, encourage participation, and offer special rate packages and upgrades when appropriate.
• Communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit feedback and act on concerns.
• Provide information regarding the area, including booking spa appointments, directions, attractions, shopping, or recreational opportunities.
• Always maintain professionalism consistent with brand and company expectations.
• Know and communicate emergency procedures; inform and assist guests in emergencies.
• Use communication logs and verbal or electronic means to notify associates and/or supervisors of pertinent information.
• If applicable, maintain house‑bank balance and accurately log all transactions.

• Proficient in Microsoft Office Suite or related software.
• Excellent problem‑solving and critical‑thinking skills.
• Must maintain a positive attitude and remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

• 2+ years of customer service experience, preferably in hospitality or a related industry.

• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in the primary language used in the workplace.

• 8+ hours per day at a standing desk/computer; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.

Equal Opportunity Employer.