Activities-Reservations Agent - Seasonal

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career.

Still interested? Keep reading.

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members.

We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation.

We take the notion of turning jobs into careers very seriously. Working full time in the snow sports resort business can be the holy grail for some. We want those folks here and we’ll work with you to get you where you want to be. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

• 401k program with employer match
• Accrued sick time for all employees
• Opportunities for Medical, Dental, Vision & Paid Vacation benefits
• Remote work and/or flexible schedules for some positions
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property,

Activities-Reservations Agent - Seasonal
Jay, VT
Part Time to Full Time
Lodging & Reservations
Entry Level
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This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career.

Still interested? Keep reading.

The Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets.

• Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts.
• Answers incoming calls for Resort Activities Center.
• Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations.
• Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival.
• Assist guests in best understanding the Resort’s various lodging accommodations, packaging options available & on property amenities.
• Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.
• Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.
• Maintain current knowledge of lodging specials, sell rates & Resort events.
• Obtain beneficial information from incoming callers, offering effective tracking for resort sales.
• Maximize potential room revenue by following specified selling guidelines.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each…