General Manager

General Manager

The General Manager is responsible for the overall leadership and performance of the property, overseeing hotel operations, food and beverage, guest experience, sales, financial performance, team leadership, and community engagement. This role requires a highly visible, hands-on leader who enjoys being present with guests and employees while building systems that support sustainable growth. The General Manager will lead the property's transition into a professionally managed boutique destination while preserving the personal hospitality and community relationships that make the inn unique.

The successful candidate is an entrepreneurial hospitality leader who enjoys wearing multiple hats and thrives in an independent hotel environment. They are equally comfortable greeting guests in the lobby, supporting restaurant service during a busy dinner, touring a prospective wedding client, reviewing financial performance, mentoring department leaders, and representing the property at a local community event. They appreciate the traditions of a family-built business while bringing the systems, leadership, and operational discipline necessary to elevate performance and prepare the property for its next phase of growth.

• Lead all day-to-day operations of the inn, restaurant, and supporting departments.
• Foster a culture centered on genuine hospitality, teamwork, accountability, and continuous improvement.
• Maintain an active presence throughout the property, engaging with guests, employees, and community partners.
• Lead by example with a hands-on management style appropriate for an independent boutique property

• Oversee Front Office, Housekeeping, Maintenance, and Guest Services.
• Optimize occupancy, ADR, RevPAR, and overall guest satisfaction.
• Implement operational standards and SOPs consistent with EOS Hospitality.
• Lead the property's transition to modern hospitality technology, including PMS and reservation platforms.
• Ensure exceptional execution across every stage of the guest journey.

• Provide operational oversight of the restaurant while partnering closely with culinary and restaurant leadership.
• Understand both front-of-house and back-of-house restaurant operations.
• Support menu execution, service standards, labor management, and profitability.
• Maintain operational continuity should leadership changes occur within the restaurant team.
• Collaborate with culinary leadership to preserve the restaurant's strong local reputation while identifying opportunities for continued growth.

• Serve as an ambassador for the property throughout the region.
• Support and cultivate weddings, corporate retreats, social events, room blocks, and group business.
• Personally engage with prospective clients and key accounts when appropriate.
• Partner with EOS Hospitality marketing and revenue management teams to maximize business opportunities.
• Develop relationships with local organizations, tourism partners, businesses, and community leaders.

• Actively promote the property within the local and regional community.
• Support marketing initiatives designed to increase awareness, direct bookings, restaurant traffic, and event business.
• Help position the property as a premier destination for leisure travel, weddings, and special events.
• Participate in community organizations and local events that strengthen the property's visibility and reputation.

• Partner with the Director of Finance to develop annual operating budgets, capital plans, and periodic forecasts for the property.
• Own the financial performance of the property by managing labor, expenses, revenues, and departmental profitability while balancing the guest experience.
• Review monthly financial statements and operating results, providing meaningful analysis and action plans in partnership with corporate finance and ownership.
• Monitor operating trends, identify opportunities to improve profitability, and implement initiatives that increase revenue, control costs, and maximize return on investment.
• Review and approve all property invoices prior to payment.…