Winter Front Desk Agent

Position: Winter 26/27: Front Desk Agent
Location: Killington

Compensation and Benefits:

Compensation:
Hourly wage, adjusted based on experience.

Benefits:
Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and play a key role in creating a welcoming, efficient and memorable experience. This position is responsible for handling check-ins, check-outs, guest inquiries, and coordinating with other departments to ensure a seamless stay – especially during our busy ski season.

Summary of

Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasm

Welcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding charges

Resolve guest issues with professionalism and a service-first attitude

Maintain an organized, tidy and welcoming front desk and lobby area Answer phones and respond promptly to guest requests, concerns and special needs

Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledge

Uphold all safety and security procedures

Enjoy multi-tasking at a fast pace while having a sharp eye for detail to ensure accuracy and efficiency

Be happy, friendly and have an honest desire to help others

Manage reservations and update guest profiles in the PMSContribute to the overall success of our team and represent the values we strive to achieve

Communicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needs

Assist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resortHAVE FUN!

Basic Qualifications Comfortable working in a mountain resort environment, sometimes in cold or snowy, windy conditions.

Occasional lifting up to 25 lbs. (e.g., luggage, supplies, packages)
Microsoft Office proficiency

Ability to stand for extended periods

Required Knowledge, Skills, and Abilities:

Flexible and dependable; must be available to work weekends and holidays

Previous customer service, front desk or hospitality experience preferred

Strong communication and organizational skills

Professional appearance and positive, energetic attitude

Ability to learn quickly

Ability to multi-task in fast-paced, high-volume environment

Ability to understand and carry out oral and written instructions and request clarification when needed

Strong interpersonal skills

Ability to work as part of a team Additional

Preferred Experience:

Experience with Springer-Miller PMS Experience with Inntopia

Experience with RTP Ticketing It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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