JP-Reservations Supervisor
Job in
Jay, Orleans County, Vermont, USA
Listed on 2026-09-02
Listing for:
Priority Dispatch Corp.
Seasonal/Temporary
position Listed on 2026-09-02
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
Location: Jay
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation.
It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET $19.00 per hour Commissions of up to an additional $3.00 per hour based on Resort sales goals
Paid Vacation & Sick Time Paid Maternity & Parental Leave Medical, Dental, Vision, Accident, Hospital Indemnity, Life & Disability Insurances
401k program eligibility with employer match after a year of employment with 1,000 hours of service FREE or deeply discounted season passes for you and your dependents
Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
Seasonal employee parties
Regular free employee breakfasts/lunches, family events, and parties
For a full listing of employee perks both on and off-property, SUMMARY Directs Reservations agents, trains reservationists and front desk persons as necessary to sell resort offerings and input reservations for guest packages and accommodations. Helps manage employee schedule, troubleshoot personnel issues, coaches performance of agents in collaboration with the Lodging Bureau Director and HR. May attend some management and operational meetings as required to keep department in line with events at resort and making sure the department is meeting the resort needs.
Assists in reporting, rate building/maintaining, coordinating upkeep of phones, software and materials needed for the department.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned) Manages the extra-net for internet marketing sites.
Manages the phone management system, reports and analyzes production of reservationists.
Receives contracts detailing room allotments for conventions from sales representative and feeds information into terminal.
Corresponds with groups and travel agents to answer special requests for rooms and rates.
Tabulates reports daily and monthly reports and ensures delivery to appropriate users.
Delegates calls and trains reservationists on new sales techniques and customer service opportunities.
Determines work procedures, prepares work schedules, and expedites workflow.
Studies and standardizes procedures to improve efficiency of reservationists.
Performs the work of reservationists as needed.
Adjusts errors and manages guest’s complaints.
Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.
SUPERVISORY RESPONSIBILITIES Directly supervises up to 20 employees in the Reservations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Associate's degree (A.
A.) or equivalent from two-year college or technical school; or 5 years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×